Feedback on both African Encounters and the on the ground handling agent is that everything was handled very well. In fact, I would compliment the on the ground handling agent on the quality of their staff, their attitude to the guests they ferry around etc. They were excellent. The only issue was with Air Tanzania which I would not fly again unless there were no other options! 
From my point of view dealing with you – you were really efficient, helpful, and went more than the extra mile for us, so thanks.