Hi Farzanah. I must apologise for the very delayed response. After our last chat, I did promise my comments in writing.  
 
First off, I would like to get my concerns out of the way. There aren’t many and they are certainly no reflection of the service I received from African Encounters. It is more for your awareness, as it deals with the agents you currently deal with in Egypt i.e. Ground operator. As you cautioned us, the Tour operator in Hurghada did try to overcharge with optional tours but we quickly resolved this.  
 
Also, on the day we got to the cruise boat, the operator did offer us a few package deals for certain tourist hotspots in Aswan which were in our opinion also overpriced – however, no harm done as we turned him down.  
 
Tourists have to always be weary as the locals will try to make a buck off you – which is expected.  
 
Another note of caution would be that you have to be careful with the currency in Egypt as the notes all look similar and the traders will try to swap your higher value notes for lesser valued notes. 
 
On the whole, especially with regards to the service in Cairo, and in transit, we were more than satisfied with the operator. They were almost always on time and very courteous. They went out of their way to make us comfortable and provided a personal touch.  
 
The same can be said for the Cruise. It was an absolute pleasure and every effort was made to get us to our daily tours on time and in comfort. Our guide Mina was a real sport and was very patient and gracious. The Galebiya night was a hit! 
 
And now more importantly, 
 
I would like to thank African Encounters for their fantastic service. I have once again found it an absolute pleasure dealing with the company.  
 
On this trip in particular, most of the credit should go to Farzanah for being all that one can expect and beyond from a travel specialist.  
 
You are a treasure and have gone above and beyond to ensure that every little need we had was addressed. It is difficult in these times to come across someone with such a positive energy and attitude which was a breath of fresh-air and a pleasure. I am only sorry that it took me this long to put it in writing.  
 
I travel regularly, but have yet to meet a person who has the “right stuff” like Farzanah has for making the journey worthwhile. 
 
Thank You. 
 
Rodger, its always a pleasure. When I need to arrange a trip to the Serengeti, I will be sure to contact you. Only wish I could deal with you guys on other international destinations as well. But In Africa - you guys are my first choice! 
 
 
Till next time…