Hi Farzanh,  
 
It was an absolutely fantastic experience. The service of the tour operator received was fantastic (better than any I have received back home).  
 
I have a suggestion though ... in their information brochure they should include something on the tipping that is expected and a guideline of what is acceptable not just for the cruises hotels but especially for when dealing with the locals when they are assisting you in any way. For example, how much do you tip the porters at the airport when they insist on carrying your baggage? And maybe just describing how you are expected to tip almost everybody!  
 
Other than that, it was a great journey and I won't hesitate to travel with African Encounters again.